Business process management (BPM) initiatives frequently start with a tactical process improvement charter, but they get pushed to play a more strategic role across the enterprise — often being tapped to help transform customer-facing business processes and increase operational agility. Unfortunately, many teams miss out on this opportunity to play a wider role because they failed to plan for optimizing the BPM practice to deliver on new strategic drivers and business objectives. This report describes the different models for BPM programs and how these models change as BPM takes on this strategic role.
Category: BlogBy Kamal Verma